In Virtual Agent, after session time out, the user logs in and is redirected to platform VA web client instead of the portal VAIssue In Virtual Agent, after session time out, the user logs in and is redirected to platform VA web client instead of the portal VAReleaseParisCauseThe customer had a Multi-Provider SSO (Single Sign on) (SAML - Security Assertion Markup Language) IdP (Identity Provider) authentication. It seems nav_to.do is getting added to relay state. ResolutionSince the customer is using SAML v1, please add the following workaround in "needNavFrame" method of "SAML2_update1" script include.if (requestURI.indexOf("sn-va-web-client-app")>=0)return false;Attaching a snapshot for the changes in "SAML2_update1" script include with changed line highlighted. Please note script changes will have an upgrade skip of that file in the future. If customization in v1 is not much, the suggestion would be to upgrade to v2 using KB0756504 and use the below workaround for v2 to skip adding nav_to.do for sn-va-web-client-app.Add below function to "SAML2_custom" script include.getAuthnOptions : function() {var authGenerationOptions = {};if(this.isTestSAMLConnection()) {authGenerationOptions.forceAuthn = true;}if(this.getComputedRequestURI().indexOf("sn-va-web-client-app") >= 0) {authGenerationOptions.skipNavFrame = true;}return authGenerationOptions;}