Cannot download images from portal using Chrome


Description

Unable to to download an image from a custom Service Portal Widget using an updated version of Google Chrome (v89)

Cause

Checking the browser console logs showed the error

Mixed Content: The site at 'https://instancename.service-now.com/' was loaded over a secure connection, but the file at 'https://instancename.service-now.com/sys_attachment.do?sys_id=003b41b4db9ae0904cefe643059619c2' was redirected through an insecure connection. This file should be served over HTTPS. This download has been blocked. See https://blog.chromium.org/2020/02/protecting-users-from-insecure.html for more details.

Resolution

Customer was using a custom widget to display/download the image and in the code the link to the image was using http instead of https. This mixed content for images is now blocked as of Chrome v88. 

Additional Information

https://blog.chromium.org/2020/02/protecting-users-from-insecure.html