Chat timeout doesn't cancel chatIssue When using Chat with Agent Workspace the chat doesn't automatically cancel upon timeout.ReleaseAnyCauseThe issue is because the State field on Interaction has been set to Read-only on the dictionary level. This is causing the scheduled job to not change the state of the chat to closed. Resolution To resolve the issue, please remove the Read-only check on the dictionary level for the State field. Here is the link to the Dictionary entry: https://<instance-name>.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=9bbe3b4adb1300105ead92b6db96197d