System Settings : "Notifications" tab is not available for some users though they are having either itil or admin rolesIssue System Settings: "Notifications" tab is not available for some users though they are having either itil or admin roles. Symptoms: The users will see a blank page when clicking on the "My Notification Preferences" module under the Self-Service application from the Left navigator.The following error occurs in the browser's console : Uncaught Invalid view key: notifications_general CauseAfter reviewing the console error's script, it is understood that it is passing the snc_external role condition and noticed that affected admin / itil users profiles are assigned with the role: snc_externalResolution Removing the role: snc_external from the affected user's profile resolves the issue.