Troubleshooting steps for Virtual Agent not predicting the topic when NLU is onIssue Though NLU Model is showing good percentage of confidence for an utterance, the Virtual Agent is not predicting the topic to which NLU is mappedResolutionCheck from Workbench if model is published and if the intent predicted for your utteranceCheck in open_nlu_predict_log that intent (see response) is predicted from NLUOn VA topic, check if Model and Intent are mapped Check NLU bindings on published topic - you should see an entry for this topic mapped to intent in sys_cs_topic_language for a given language. If you still see Draft on topic after publish, check on Application (sys_scope) to see if the record is in same scope as topic scope. Check on domain as well to make sure it is correctCheck that there are no duplicates in sys_cs_topic_language i.e per topic, per language there should be only one entry model/intentVA Topic do not have any roles/conditions on topic properties page - if there are any, are they met for user requesting VACheck sys_cs_topic.is discoverable set to true for the topic - this is starting QuebecTest from VA, Collaboration --> Virtual Agent --> Designer, test using "Test Active Topics" from topic list page and see if there is matching intent coming from NLU or notCheck in table open_nlu_predict_intent_feedback -- to see what VA did for this intent predicted from NLUCheck for any errors in syslog