Unable to change the image for "Others" in NOW - Known Error

Unable to change the image for "Others" in NOW Description In NOW, when a category has items and subcategories, the items are displayed under "Others", this is the expected behavior per documentation: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/service-catalog-management/concept/now-mobile-catalog.html

However, Others does not have image or way to be modified. Also, trying to configure a placeholder image for missing images in mobile apps, does not work since Others is not stored in any table: https://docs.servicenow.com/bundle/orlando-mobile/page/administer/tablet-mobile-ui/task/set-default-missing-image.html

A possible workaround is to get the 'placeholder_image.png' record on the 'db_image' table and upload a different image. However, this will affect all the places where the 'placehodler_image.png' is displayed in the instance.

Steps to Reproduce

1. Ensure you have a category with a subcategory and items. 2. Log into NOW and go to Services >> Browse Services 3. Select the category, you will ses the subcategory and others listed. 4. Others does not have an image.

Expected behavior Have a place to modify image for Others.

Actual behavior Not able to modify the image for Otheres.

Workaround This is expected behavior and by design in all currently supported releases. However, you could add an idea in the Idea Portal to request this functionality.