Quebec Patch 1 Hot Fix 1: Known Errors



Quebec Patch 1 Hot Fix 1 : Known Errors

This article presents notable known errors in  Quebec Patch 1 Hot Fix 1, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Quebec Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0959748PRB1482261Performance Analytics[Quebec] The data collection job collects the incorrect scores or no scores when the indicator has a date/time field in the filter conditions and the system date format is set to either "dd-MM-yyyy HH:mm:ss" ,"dd-MM-yyyy" or "dd/MM/yyyy"
KB0957410PRB1482531ArchivingMultiple Archive Destroy Jobs being scheduled if a job is not finished by the next hourly run
KB0958812PRB1486021Application Installation EngineUnable to access the instance when the instance is upgrading from New York to Quebec
KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automatically
KB0713179PRB1240595ListsM2MList ajax call fails with a large set of m2m_selected_ids values
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0958489PRB1281005Agent WorkspaceAttachment - Attachments are not copy into Incident from Interaction
KB0717976PRB1288212VA-Web ClientThe virtual agent does not translate based on user language while using the internationalization plugin
KB0717208PRB1305469Clone IssuesExcluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them
KB0754246PRB1316881Security Access Control ListsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display
KB0721421PRB1318176Asynchronous Message BusThe Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy
KB0725089PRB1321133Database IndexesLarge table optimization does not work in TPP when ignored index does not exist on the primary partition
KB0752975PRB1324263Upgrade Engine IssuesApplication upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version
KB0727700PRB1328367Application Navigator & Banner FrameBanner image cannot be changed in Madrid
KB0750599PRB1335372DiscoveryCredentials are not validating when IAM profile configured mid is pointed to instance
KB0755212PRB1346619Virtual Agent PlatformThe virtual agent closes the chat when the option "I want something else" is clicked
KB0755203PRB1350354Core PlatformBusiness Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated
KB0755216PRB1352033Agent WorkspaceA record can not be opened from a list if the first column is an empty/null non-reference field
KB0781931PRB1358510DiscoveryHorizontal Discovery does not detect an extra IP address in the same discovery schedules
KB0831991PRB1362288Design Systemnow-label-value: Reads content twice due to native title="" attribute [#1267]
KB0783073PRB1362325Asynchronous Message BusA Virtual Agent chat client isolated in own window loses session due to lack of HTTP activity on WebSockets
KB0793158PRB1362706Performance AnalyticsPA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available"
KB0793453PRB1368103Dashboards and Home Pages[Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus
KB0793177PRB1369986Performance Analytics[waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content
KB0793317PRB1373680Project Portfolio ManagementClicking on 'New' button for creating a Funding Entity takes more than 5 seconds to load the new form
KB0793289PRB1375768Performance AnalyticsExporting to PDF does not include the data visualization patterns when they are employed on graphs
KB0793928PRB1377661Performance Analytics[ORL_PAR_Must_Fix] The bar chart renders differently in Safari when the widget size is not 'Auto'
KB0866577PRB1378161DiscoveryDon't fail SNMP provider on subsequent queries if the previous query were successful
KB0813636PRB1385357MID ServerMID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check
KB0831493PRB1407560Agent WorkspaceAgent workspace form header: links in information are missing their context
KB0831525PRB1408324Activity StreamTime fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers
KB0832713PRB1415617Edge EncryptionEdge Encryption Proxy has fatal error EXCEPTION_ACCESS_VIOLATION when using Java 8 Update 261 (1.8.0_261)
KB0870191PRB1423571Service PortalScreenReaders do not announce the file that will be edited/deleted when the Edit File Name / Delete buttons are focused
KB0859518PRB1425278MID ServerWindows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files)
KB0954310PRB1430028PersistenceList view on a rotated table shows null values when three or more ORDER BY columns are added
KB0870572PRB1437726Human Resources Service ManagementWCAG 4.1.2 Campaign Content Library - when the value is announced in VoiceOver, the role is needed for users to understand the context
KB0870574PRB1438756UX Runtime[CSM agent refactoring]UIB app config -> client scripting for component isHidden property is not getting honored
KB0869728PRB1445128Design SystemPlaceholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast
KB0868395PRB1445321Flow Designer[Scheduled Jobs] "cleanup_sys_json_chunks_missing_parent_sys_flow_report_doc" && "cleanup_sys_json_chunks_missing_parent_sys_flow_context" - Creating Full Table Scan
KB0869818PRB1447447App Core: Calendar ComponentsUnable to move between users listed in calendar timeline view and their individual schedules via keyboard
KB0953863PRB1447511MID ServerHotfix for PRB1419895 Lack of Certificate Validation causes MID Server certificate chain errors when customer has self-signed cert injected by firewall/proxy
KB0869816PRB1448614App Core: Calendar ComponentsShow Filter and Show Schedules buttons are located after the content they invoke in the tab order
KB0869817PRB1450881App Core: Calendar Componentsnow-calendar fails to show calendar area but other areas like header and sidebar are showing fine
KB0870576PRB1450893Assessments[WCAG] Grouped answers are all displayed as individual buttons
KB0868199PRB1454368Service MappingService Model's Blob Reaper is causing an exception
KB0870257PRB1454673UI BuilderIn Customer cloned instance UIB behaves very sluggish (framerate of ~5fps) with memory going up to 550MB + on simple operations like changing List Table props
KB0870578PRB1455578UX Runtime[Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon
KB0870579PRB1457469Appsee - SeismicSeismic VA dashboard - 'Conversation' table not shows data after sorting by a topic
KB0870581PRB1458011ListsListed tables are missing names and content purposes
KB0870585PRB1458043Application Navigator & Banner FrameWhen added to the visible UI, both the current Application and the current Update Set select lists have no accessible label
KB0870586PRB1458045Dashboards and Home PagesThe group selection listbox has no label on the Form Controls page
KB0870587PRB1458139Service PortalWCAG [1.3.1 Violation]:Filters section of page is not grouped using a landmark
KB0870590PRB1458929Performance Analytics[High chart upgrade 8.2.2] Heatmap and geomap visualization are broken
KB0870896PRB1459399Agent WorkspaceProcess Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application
KB0952923PRB1474474MID Servermid_server.down events running script action 'Fail over MID server' where there is a large ECC Queue backlog can block instance system event queue processing
KB0955612PRB1477508VA-DesignerFDIH reference output does not work
KB0960763PRB1482415Human Resources Service Management"Recalculate assessment score" in Demand is not working as expected after Quebec upgrade
KB0957271PRB1482686Performance AnalyticsKnowledge Management Advanced is activated after a Quebec upgrade
KB0959777PRB1489702Flow DesignerService Catalog flow with: Invalid target record for notification
KB0960409PRB1491595Mobile (Classic)Unable to login to Classic Mobile App - Quebec
KB0960956PRB1492953Governance, Risk and ComplianceQuebec GRC Version automatically installs Knowledge Advanced as a dependency
KB0523398PRB579732EmailEmail Client displays an empty window
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0596799PRB653427Server Side ScriptingIn List choice UI action on a related list, global variable 'current' does not work in List v2
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0598781PRB678273Update SetsDeleting a nonexistent Ui View via update set deletes the main section of Default View instead
KB0598169PRB679363Human Resources Service ManagementPossible data loss during reparenting hr_case to sm_order
KB0597376PRB689086Core PlatformDeletion of a user record can cause a cascade effect that affects form layouts.
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0598769PRB725968PersistenceCannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables
KB0639500PRB734026UI ComponentsHTML5 in IE11: mp4 or webm uploaded videos fail to render