Application service severity is incorrectIssue The application service impact is not being calculated correctly. There are CI's with critical and major alerts, but the severity of the applications service is shown as 'OK' CauseThe impact will not propagate up to the application service level if a CI is in maintenance. Whenever the CI's are in maintenance, the impact calculated from that branch is not propagated up the tree, which is the reason why the impact on the application service is calculated to be "OK". This is expected behavior since the CI's are in maintenance.