Enable/Disable alerts for all users on agent workspaceSummaryThis article describes the process on how to enable/disable alerts such as 'Inbox Desktop Notifications', 'Inbox Audio Alerts' on the Agent workspace for all users. InstructionsThis can be achieved by adding user preferences. Home-->Application Navigator-->User Administration-->User Preferences Create the following preferences to enable or disable the notifications: 1) For 'Inbox Desktop Notifications' add 'workspace.notifications.inbox.desktop' and set value to true. 2) For 'Conversation Desktop Notifications ' add 'workspace.notifications.chat.desktop' and set value to true. These setting will be applied for all users unless a user manually changes his/her own settings.