"Record not found" when accessing Field Service -> Scheduling Dynamic ConfigurationIssue When navigating to Field Service -> Scheduling Dynamic Configuration you are redirected to a blank page with info ¨Record not found¨CauseThe out of the box Module Dynamic Schedule Configuration has this filter condition: sys_ID is javascript:new DynamicSchedulingConfigID().getID() And it is evaluated by the script include DynamicSchedulingConfigID:https://<yourinstancename>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=e3a366a73bc1320014544d72f3efc42d var DynamicSchedulingConfigID = Class.create(); DynamicSchedulingConfigID.prototype = Object.extendsObject(AbstractAjaxProcessor, { getID : function(){ var smConfig = new sn_sm.SMConfiguration(); var configGR = smConfig.getConfigurationByTableName("wm_order"); var request_driven = configGR.getElement("request_driven"); if(JSUtil.notNil(request_driven) && request_driven == true) return "6691f2bb3b81320014544d72f3efc4a0"; return "3c10d525c32322001c845cb981d3ae72"; }, type: 'DynamicSchedulingConfigID' }); it can be either: 6691f2bb3b81320014544d72f3efc4a0 Work Order Dynamic Scheduling Config 3c10d525c32322001c845cb981d3ae72 Work OrderTask Dynamic Scheduling Config This is the table that the script include checks https://<yourinstancename>.service-now.com/sm_config_list.do?sysparm_nostack=true The script will first check if there is an entry for wm_order in that table and if it exists, then it will check the value of the field: Request Process process(request_driven). If it's true , then 6691f2bb3b81320014544d72f3efc4a0 sys id will be taken. Otherwise 3c10d525c32322001c845cb981d3ae72 will be selected. If the record has being deleted from table dynamic_scheduling_config, a blank page with the info message "Record not found" will show.ResolutionNavigate to dynamic_scheduling_config.list and check if one of this two records has been deleted: sys_ID 6691f2bb3b81320014544d72f3efc4a0 Work Order Dynamic Scheduling Config sys_ID 3c10d525c32322001c845cb981d3ae72 Work OrderTask Dynamic Scheduling Config If so, import the record back from an available instance or an OOB instance.