Service Portal 'sc_request' broke after upgradeIssue The sc_request page after an order has been submitted from the service portal seems to be broken after an instance upgrade. CauseThere is an Out-of-the-box Page route map that routes from 'sc_request' to 'order_status' which might be causing the issue.You might have deleted this page route map record prior to the upgrade and the system might have added it back with the upgradeResolutionGo to Filter Navigator > Page Route MapsSearch for 'Route From=sc_request'There should be an out-of-the-box page route map for Service Portal that 'Routes To' 'order_status'Deactivate it or delete as neededThis should resolve the issue