Variable reference qual not working - Support and Troubleshooting

Variable reference qual not working Issue Variable reference qual is not working even though given reference qual condition is correct.

Steps to Reproduce: Open variable "service" in "New Starter Variables" variable set Verify reference qual and attributes Open item in platform catalog Select record from "division" variable Open choice list for "service" variable List is not filtered Release Paris Patch 4a

Cause The dependency variable values should filtered based on parent variable. Because this reference qualifier is not working, these variables are not properly configured. Open any variable to see that it is configured to catalogue item and variable set, which is not ideal. After removing these variables from the variable set and configuring them only to catalogue items, it appears that these are corrupted. Resolution If possible, create new variables on catalogue item/order guide that is not configured with any variable set.

Create a service catalog variable