MID Server Service does not get Installed without proper privileges - Support and Troubleshooting

MID Server Service does not get Installed without proper privileges Description The usual process for installing a MID Server would be to either download our MID Server package as a ZIP from your instance, or the MSI/Installer for Windows/Linux 32/64 Bit operating systems.

Ensuring you have Admin privileges:

With the MID Server Package as a ZIP File:

Extract the MID Server files to a suitable location - e.g. your C:\ directory. Open up the agent folder Run installer.bat With the MSI/Installer

Download the MSI/Installer for your operating system Run the downloaded installer

Sometimes, what we experience is that just performing the above is not enough, and you will find that the MID Server Service does not actually get installed (Even though the installer finished as expected) - causing your MID Server not to exist.

Release or Environment All

Instructions To remediate this, you need to run the installer with elevated privileges via the command prompt.

Go back and download the ZIP package if you downloaded the Installer before - If you had already downloaded the ZIP package, this is okay.

To get this issue solved, please perform the following:

Extract the download MID Server files to your C:\ Drive Open up a command prompt as an Administrator This can be done by searching in windows for 'CMD' and right clicking the icon and running as Admin You can Right click the Start Button and open a Command Prompt as Admin You can navigate to cmd.exe found within your c:\windows\system32 folder - right click and open as an admin You should now see at the top of the Command prompt window, it states (Administrator) Navigate to your extracted MID Server Agent folder via the command 'CD' e.g. - cd c:\MID Server\agent Now in command prompt, just simply type 'installer.bat' Run through the installer once again, using the exact same information At the end, start the MID Server - and you should now see the Service in Windows Services

With Linux, you shouldn't see this issue - if you do, you may need to ensure privileges are set correctly and that you run the installer as SUDO