Inbound email processing when email body contains multiple watermarksSummaryWhen an email is originally generated by ServiceNow instance a watermark will be generated and displayed in the email body. If an email is sent back and forth between user and the instance, one inbound email may have multiple watermarks in it. Before Paris release, ServiceNow instance always iterates on all watermarks in the email body first to select the most legitimate watermark to process the email. In this way it picks up the most suitable one to process the inbound email. For example, below inbound email on Orlando release has two watermarks, MSG0002072 and MSG0002039 in the email body. On the email log user can see the first watermark MSG0002072 will be picked up for email processing and link the email to existing incident record INC0010767. The demerit for this iteration is obvious, it brings in performance issue when processing large volume of emails. From Paris release ServiceNow removed the iteration steps which makes the watermark searching slower if there are a lot of watermarks in the email body. ServiceNow instance is directly fetching the watermark at the end of the email body to process each inbound email. For example, below sample email has two watermarks MSG0017833 and MSG0000014 in Paris release. After processing user can see the last watermark MSG0000014 is picked up and linked to the email to an existing record INC0010002. Related LinksApplies to Paris and all newer releases