Inbound action processing exception ---> "isValidEmailAddress(email)' failed'Issue Inbound email actions are similar to business rules: both use conditions and scripts that take action on a target table. In this scenario, we have a custom code in the inbound action which validates the from address and if this is valid, process the email and create the target record in target table Custom piece of lines in actual code which does the validation: (email.direct.toLowerCase().indexOf(gs.getProperty('<property holding the email address to compare>') + '') > -1); Inbound action shows the below exception with above custom code on an incoming email "'Skipping script '<inbound action name>', condition '(new <script>).isValidEmailAddress(email)' failed'"CauseThe cause of the issue is with the case sensitiveness in the email address displayed in From address on the email which is compared with the email address on the system property of sys_properties table in the custom code From address in the email has CAPS letters where the property to which it is compared in the code had the email address in all small case. This is due to the fact that we are using toLowerCase() function in the codeResolutionChanging the inbound action code to var isValidMailBox = (email.direct.indexOf(gs.getProperty(')<property name' + '') > -1); fixed the issue. Other alternative is to have the email address from which the email has arrived to maintain the same case sensitivity with the email address that is in the system property set inside the code