Videos in the knowledge article are missing or unable to playIssue Adding videos to knowledge articles isn't working in Paris release. The preview of the video was not working. ReleaseParisCauseThe user's computer does not request an update for the video content, telling it to delete it from its cache.ResolutionTo fix the issue; Remove the browser cacheThe request for the video file with the broken video has been cached in the browser. The server instructed the browser to cache the video when the video was brokenEdit the HTML Video tags to point to .mp4The video file is saved with a standard extension (for example, ".mp4"), but the HTML tag points to ".mp4x" when the movie is uploaded to Orlando and upgraded to Paris