In Service Portal, clicking on the "Add to Cart" button will clear out the value in the Attachment variable if there are other mandatory variables that are not populated - Known Error

In Service Portal, clicking on the "Add to Cart" button will clear out the value in the Attachment variable if there are other mandatory variables that are not populated Description In Service Portal, clicking on the "Add to Cart" button will clear out the value in the Attachment variable if there are other mandatory variables that are not populated

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1. Create a catalog item with 2 mandatory variables where one of the variable is of type Attachment 2. Go to Service Portal and upload a file to the Attachment type variable (leave the other mandatory variable empty) 3. Click on "Add to Cart" button

Expected: The file uploaded to the Attachment variable should not clear out as there are mandatory variables not that are not filled in Actual: The file uploaded to the Attachment variable clears out even though there are mandatory variables that are not filled in

.tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px} .tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px} Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.