Discovery Homepage reports do not take into account older instances using Discovery Source value "Service-now" - Known Error

Discovery Homepage reports do not take into account older instances using Discovery Source value "Service-now" Description Discovery Homepage reports do not take into account older instances using Discovery Source value "Service-now", which all instances installed before Eureka will still be using. The reports used on the homepage are hard coded to use only "ServiceNow" as the Discovery source value for CIs created by Discovery.

The reports should be corrected to use "ServiceNow" OR "Service-now", or put javascript in the condition to take the value from the system property glide.discovery.source_name.

The underlying reports are: Total discovered devices /sys_report.do?sys_id=ec6bdf60eb132100d636a20fa206feec Newly discovered devices /sys_report.do?sys_id=f4f9e873eb112100d636a20fa206feb4 Unrefreshed devices /sys_report.do?sys_id=114b2c73eb112100d636a20fa206fe86 Unrefreshed applications /sys_report.do?sys_id=a6af38b5eb222100d636a20fa206fe3b Total discovered applications /sys_report.do?sys_id=ac8c53a0eb132100d636a20fa206fe68 Newly discovered applications /sys_report.do?sys_id=daa540b5eb422100d636a20fa206fe8a

Steps to Reproduce

Install a Dublin instance, and then upgrade Discovery a lot of devices Check the Discovery Homepage, and no discovered devices counts will be shown

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

As a workaround, the reports listed above can be customised to add an OR for Discovery source IS ServiceNow OR Discovery source IS Service-now.