Incident autoclose isn't working for several incidentsIssue Incidents aren't always closing after the 3 day period set by the property based on the resolved date.ReleaseOrlando, ParisCauseMultiple incidents were missing their resolved date so the autoclose functionality wasn't kicking in. The reason the resolved_at field is empty was that the incident_state was set to something other than resolved due to a custom business rule based on the assigned to user being changed.ResolutionThe recommendation is to make sure that any custom business rules that modify the incident_state aren't doing that when the incident is moving to the Resolved state.