Cannot update plugin Discovery and Service Mapping Patterns, and update button is greyed out for plugin CMDB CI Class Models.


Description

When trying to update plugin Discovery and Service Mapping Patterns, below error occurs:


Additionally, on plugin CMDB CI Class Models (sn_cmdb_ci_class), the update button is greyed out.


From ServiceNow Store, the plugins have correct entitlements for the instance.

Release or Environment

Affected Release:

Paris Patch 4

Resolution

Please upgrade to Paris Patch 5, or Paris Patch 6.

(note if you have an existing change request for instance patching, it has to be cancelled before you can create a new change).