In Orlando Patch 10, Japanese (multibyte) characters in template_value field are wrongly escaped when saving the value, look garbled after - Known Error

In Orlando Patch 10, Japanese (multibyte) characters in template_value field are wrongly escaped when saving the value, look garbled after Description In Orlando Patch 10, Japanese (multibyte) characters in template_value field are wrongly escaped when saving the value, look garbled after

Steps to Reproduce

Login instance and switch language to Japanese Go to Change -> Create New Select type, Standard: Select from available pre-approved change templates. These changes do not require approval. Select 'Template Management' and then use 'Propose a new Standard Change Template' Input Template description and Change Request values with Japanese character 'テスト' Save Confirmed Change Request values with Japanese character 'テスト' is good meanwhile Edit something and save agin

Actual result : It becomes garbled.

Expected result : It should not be garbled.

Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.