Knowledge View Count Does Not Match KB_UseIssue The knowledge_article.sys_view_count field does not match the views logged in the kb_use table. The below steps have already been taken: - "glide.knowman.view_age.days" updated from 30 (default setting) to 0 - The "Count Knowledge Use" scheduled job has already been run.CauseA customization was made to the "Count Knowledge Use" scheduled job which prevented the sys_view_count field from being updated.ResolutionThe value for sys_view_count is updated by the scheduled job: 'Count Knowledge Use'. Customizations have been made and the script for the job in the provided instance are not that same as the OOB code. Unfortunately, it does not look like the script version/audit history is available for scheduled jobs which may be why this was missed. /nav_to.do?uri=%2Fsys_trigger.do%3Fsys_id%3D377187cd0a0a0b52005a19f2d02d178e%26sysparm_record_rows%3D1%26sysparm_nostack%3Dtrue%26sysparm_record_list%3DnameCONTAINScount%2Bknowledge%5EORDERBYname%26sysparm_record_row%3D1 Make sure the scheduled job is using the script from the out of box code: var days = gs.getProperty("glide.knowman.view_age.days", "30"); count(days); function count(days) { gs.log("Running Knowledge Use Count job to update the view counts"); var session = GlideSession.get(); var tis = session.getProperty('suppress_text_index'); session.putProperty('suppress_text_index', true); try{ new KBCommon().updateCount(); } finally{ if(!tis){ session.clearProperty('suppress_text_index'); } else{ session.setProperty('suppress_text_index', tis); } } }