Role "sam_core_user" is not working as expectedIssue When I provide an ITIL user with "sam_core_user" role - they are not able to see anything in the list from "Application Services"CauseWorking as per design.ResolutionThe user has following roles: dependency_views sam_core_user app_service_user itil The user can only see application service with Operational status "Operational" based on Access Control: cmdb_ci_service_discovered https://<INSTANCE>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=b4a14f42ff2002002e6bffffffffffc0 Script: var bsManager = new SNC.BusinessServiceManager(); var answer = bsManager.isReadingPermitted(current, gs.getUserID()); answer; The BusinessServiceManager.java has a logic for above user view "non-operational" services not permitted. Change the application service to "Operational" and the user can view the application service.