When notification contains Fullwidth Space and Fullwidth colon ("："), characters are garbled. - Known Error

When notification contains Fullwidth Space and Fullwidth colon ("："), characters are garbled. Description When notification contains Fullwidth Space and Fullwidth colon ("："), characters are garbled.

Steps to Reproduce

1. Go to System Notification > Email > Notifications 2. Open "Incident Closed". 3. Click "What will contain" tab. 4. Chenge Content type to "Plain text only". 5. Enter "インシデント ： ${number} はクローズになりました" to Message. (Please copy and paste this sentence.) 6. Save the record and click "Preview Notification". The message text will be "インシデント &#xff1a; INC0000060 はクローズに変更されました "

Workaround This impacts the appearance of the character in notification preview only. The sent email as seen by the receiving user is correct.

Options:

Delete the : and re-type it. Instead of setting plain text, make the email "HTML Only" or "HTML and Plain Text" and enter the data in "Message HTML" instead. Related Problem: PRB1368157