Empty brackets <> appended to From field in Email Client - Known Error

Empty brackets <> appended to From field in Email Client Description When the Email Client Template is configured to over-ride the "Name" but not the "Email" in the From field, there is empty brackets <> appended to the "Name".

In the Email Client view it will display like: "User Name" <>

And then when the Email is sent, the SMTP email address will also be added, and will look like: "\"User Name\" <>"

Steps to Reproduce

1. Create an Email Client Template for the Incident table. 2. On the Sender Configuration tab, set "From Generation Type" to "Text", and the "From" field to: javascript:gs.getUserDisplayName() 3. Open an Incident record and use the Email Client to send an Email. 4. Observe the appended empty brackets <> both in the Email Client from field, and also in the sys_email record Header field

Workaround See documentation for how to correctly set the from address here .

Use one of the two APIs as below so that "from address" from the template can be resolved correctly

javascript:GlideEmailSender.getEmailSender().getDefaultFromAddress(); javascript:gs.getUserDisplayName()+" "