Boolean Search in KB not returning expected resultsIssue When using a boolean search to exclude a term, for example searching for an article on the knowledge table where the document contains the following ["out of balance" -Reconcile]. The result is that it will still show results where the excluded term is in the document, as well as unrelated results.ReleaseAll ReleasesCauseThe reason for this behavior is that the default query mode of the table being searched is set to 'AND_OR'. When this option is selected the query matches all search terms, and if no results are found, it will match one or more search terms. ResolutionTo resolve the issue you can chance the 'Default query mode'. Some of the other options available below: DefaultThe default query mode for a table is an AND query.ANDMatches all search terms.ORMatches one or more search terms.Related Links Change the query mode of an indexed table https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/search-administration/task/configure-table-query-mode.html Boolean operators allow conditional search results https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/search-administration/concept/c_BooleanOperators.html