Push notification is not getting triggered for all the usersIssue A few particular types of Push notification are not getting triggered. For example, when an agent adds comments to the record. The user has enabled the push notification in his/her notification preference but nothing has happened and the push notification log is also empty.CauseWhen the JSON format of the Push message content is invalid then all the push notifications linked to the Push message content will not be triggered. origin=push Invalid jsoncom.fasterxml.jackson.databind.ObjectMapper.valueToTree(ObjectMapper.java:2969)com.glide.push.PushPayloadApple.getSendableRepresentation(PushPayloadApple.java:54)com.glide.push.PushPayloadApple.isValidSize(PushPayloadApple.java:87)com.glide.push.PushNotification.validateThenWriteToQueue(PushNotification.java:130)com.glide.push.PushNotification.enqueue(PushNotification.java:89)com.glide.notification.cmn.PushNotificationMessageSender.send(PushNotificationMessageSender.java:104)com.glide.notification.cmn.NotificationMessage.send(NotificationMessage.java:102)com.glide.notification.cmn.NotificationActionHandler.send(NotificationActionHandler.java:107)com.glide.notification.cmn.NotificationActionHandler.process(NotificationActionHandler.java:67)com.glide.policy.EventProcessor.process(EventProcessor.java:261)com.glide.policy.EventProcessor.processEventDuringNormalOperation(EventProcessor.java:225)com.glide.policy.EventProcessor.processEvent(EventProcessor.java:149)com.glide.policy.EventProcessor.process(EventProcessor.java:102)com.glide.policy.EventManager.processEvents(EventManager.java:310)com.glide.policy.EventManager._process(EventManager.java:185)com.glide.policy.EventManager.processDelegatedEvents(EventManager.java:159)com.glide.script.GlideSystem.js_processDelegatedEvents(GlideSystem.java:729)sun.reflect.GeneratedMethodAccessor441.invoke(Unknown Source)sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)java.lang.reflect.Method.invoke(Method.java:498)org.mozilla.javascript.MemberBox.invoke(MemberBox.java:138)org.mozilla.javascript.FunctionObject.doInvoke(FunctionObject.java:670)org.mozilla.javascript.FunctionObject.call(FunctionObject.java:614)org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2609)org.mozilla.javascript.optimizer.OptRuntime.callProp0(OptRuntime.java:85) You don't need to enable Push Notification debug for Invalid JSON error. 1. Log in to the instance 2. Open the syslog using the following link to confirm if the JSON format of the Push message content is causing the issue or not. https://<YourInstanceName>.service-now.com/syslog_list.do?sysparm_query=sys_created_onONToday%40javascript%3Ags.beginningOfToday()%40javascript%3Ags.endOfToday()%5EsourceSTARTSWITHPush%5EmessageSTARTSWITHorigin%3Dpush%20Invalid%20json&sysparm_view= ResolutionPlease check the JSON content in the Push message content to ensure it's correct. Please see the following Doc page for more information https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/notification/task/t_CreateAMobileMessageLayout.html Related Links Check below article for "Troubleshooting Push Notifications" https://support.servicenow.com/kb_view.do?sysparm_article=KB0551632