Using Reply All to an Email in Agent Workspace Sometimes Does Not Include All Recipients of the Original EmailIssue In some situations using 'Reply All' to an email in Agent Workspace doesn't show all the recipients of the original email.ReleaseAll recent ServiceNow releasesCauseThe Email Client Template replyall-received (https://INSTANCENAME.service-now.com/nav_to.do?uri=sys_email_client_template.do?sys_id=0812b5680a0a0aa100d6746e9c23a22b ) only includes the sender of the email and the recipients in the cc field. This is based up on the fields defined in the template. ResolutionTo add the other recipients that were included in the To: of the email the field direct needs to be added to the template.