Using Reply All to an Email in Agent Workspace Sometimes Does Not Include All Recipients of the Original Email in Washington DC and OlderIssue In some situations using 'Reply All' to an email in Agent Workspace doesn't show all the recipients of the original email in Washington DC and older releases.ReleaseWashington DC and older releases. This issue is not present in Xanadu and newer as the default value of the 'To:' field has a call to the EmailClientTemplateEvaluator Script Include which will correctly bring back the recipients for a reply all.CauseThe Email Client Template replyall-received (https://INSTANCENAME.service-now.com/nav_to.do?uri=sys_email_client_template.do?sys_id=0812b5680a0a0aa100d6746e9c23a22b ) only includes the sender of the email and the recipients in the cc field. This is based up on the fields defined in the template. ResolutionTo add the other recipients that were included in the To: of the email the field direct needs to be added to the template.