CI Reconciliation definitions not working as intendedIssue Reconciliation Definitions are set with multiple discovery sources and respective priorities up on a particular CI class. However, these reconciliation rules and priorities are not being honored when updates are being made on the CI's by these sources.CauseThe reconciliation definitions are honored only when the updates/inserts on the CI's are happening through the Identification Reconciliation Engine (IRE), by calling the createOrUpdateCI API https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/concept/ire.html https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/reference/r_ReconciliationRulesPrinciples.html If the discovery source has a reconciliation rule defined, but if the integration does not use the createOrUpdateCI API, then the rules will not be honored.ResolutionVerify if the integrations are using the IRE createOrUpdateCI API. Unless the updates are happening via this API, the reconciliation rules do not come into picture.Related Linkshttps://docs.servicenow.com/bundle/paris-application-development/page/app-store/dev_portal/API_reference/IdentificationEngineScriptableApi/concept/c_IdentEngineScriptAPI.html#ariaid-title2