History sc_req_item's workflow been re-triggered after assign group been updatedIssue History sc_req_item's workflow been re-triggered after assign group been updated. ReleaseAny version of OOBCauseReason : If there's any workflow linked with sc_req_item, it is triggered via below business rule Start Workflowhttps://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=700cb3c9ac14657b005f7aaef70e1fc8 In the workflow, if the sc_req_item doesn't have any workflow context been linked a new workflow will be triggered. in OOB, by default the wf_context will be clean up after 180 days, once its been cleaned up, any update on sc_req_item may re-trigger the workflow again. https://<instance_name>.service-now.com/nav_to.do?uri=%2Fsys_auto_flush_list.do%3Fsysparm_query%3Dtablename%3Dwf_context%26sysparm_first_row%3D1%26sysparm_view%3D Age in seconds=15552000 = 3600secs x 24hrs x 180days ResolutionUpdate should be refrained with sc_req_items more than 180 days old. otherwise needs to disable the business rule temporarily. Start Workflowhttps://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=700cb3c9ac14657b005f7aaef70e1fc8