Email notification sent from servicenow is received in junk folder


Description

The email notification generated from the production instance is receiving in user's junk folder in outlook but it should receive in user's inbox.

Release or Environment

All version

Cause

Mail server( Microsoft Exchange or Office365) marking mails as Junk

Resolution

When mail is sent from service-now to the users, it is the mail server at user end which is responsible for how to treat the inbound email for them. If the mail is going to the Junk folder instead of Inbox, then mail admin should create some transport rule to move the mails to the Inbox. Also, put the service-now IP in the safe sender list.