Record producer is not getting submitted via service portalIssue The record producer gets stuck while submitting it from the portal but it works fine when it is submitted from the native view. CauseDue to the custom widget on the service portal. https://<instance_name>.service-now.com/nav_to.do?uri=sp_instance.do?sys_id=e2656985ff630200ba13ffffffffff68ResolutionReverting to the OOTB widget "SC catalog item" fixed the issue.