How to change the notification sound of the Virtual Agent Issue You want to change the audio notification for Virtual Agent from the "beep" to something else.ReleaseParisCauseThe following documentation to change the audio notification is for connect chat only:Customize the Connect audio notification sound Navigate to System UI > Audio Files.Locate the audio file you want to use as the notification sound and copy the Name value.Navigate to Connect > Administration > Properties.Locate the property called Audio file to play to notify users of new messages, support conversation transfers, and @mentions in Connect (connect.notification.audio_alert) and replace the default value with the name of the audio file.Click Save.ResolutionNavigate to System UI > Audio Files.Rename the file "sn_va_web_client_alert.mp3" to "sn_va_web_client_alert_old.mp3" and set Active = false.Create a new file called "sn_va_web_client_alert.mp3" and upload the required audio file.Navigate to Service Portal and open Virtual AgentYou will have to clear the browser cache or open in incognito to ensure this takes effect.