"Request_state" is setting to closed complete but it's not reflecting on the "State" field on the parent Request. Hence Request remains open when related RITMs are closed.Issue The Request 'state' is not setting to 'Closed complete' even when related RITMs are closed.CauseBelow OOTB business rules were customized. 1. "Mark Request Closed" 2. "Set Request State" ====== Analysis ====== "Request_state" is setting to closed complete but it's not reflecting on the "State" field. (Generally, Request_state & State should have the same values ) Checked the BR to see what's setting State field on the Request and found that "Mark Request Closed" is setting the state to closed complete.https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=40afa110c611228401d8643e2c2748cb ResolutionReverting the above BR to the OOTB version should fix the issue.