Assistance copying fields from Case to ProblemIssue Assistance copying fields from Case to ProblemResolutionGo to the extension point `CSMProblemIntegrations`. Make sure the Scope is `sn_cs_sm'.--Click on `Create Implementation` related Link(A script include should be created, pertaining to the Extension Point - and that artifact should have been associated now - reference the docs for the complete scenario on what happens when you click `Create Implementation`)--Now edit as per need and save this Script Include artifact.--Go ahead and create the Problem from a Case (You can do that while in Global Scope as well)--The fields should be copied over now.Related LinksKB0953200