Cannot see the Incident created from a caseIssue After creating an Incident from the Case, the Incident is not visible. Steps to Reproduce: Create a case through the service portalThe agent enters the cases and goes to the additional action menu on the top of the case form and selects create an incidentAn error appears saying no record found (Screenshot attached)CauseThe OOB business rule 'Incident query' has been customized: nav_to.do?uri=sys_script.do?sys_id=2bc2f9b1c0a801640199f9eb0067326e ResolutionReverting the above OOB Business Rule to OOB will fix the issue.