Knowledge Article not created from HR Case when knowledge check box selected and the Case is closedIssue The knowledge article is not created when the knowledge check box on the HR case is selected and the HR case is closed.ResolutionNo OOB functionality available to create knowledge from a closed HR case. Auto creation of knowledge from incident record is available OOB, "Incident Create Knowledge" business rule which creates a knowledge article If the knowledge checkbox is checked.(refer link below) https://<<instance-name >>/nav_to.do?uri=sys_script.do?sys_id=245748ecc61122aa016c02dffbff7464 To have similar functionality, create similar BR's for all HR tables ex. sn_hr_core_case_relations for Employee Relations(table varies from based on HR services) and creating single BR on sn_hr_core_case will not help in fulfilling the requirement.The process which is used in that business rule can be applied to all tables where you want to enable knowledge creation. The condition for creation is If the state is either closed complete or closed incomplete and knowledge checkbox is selected then only a KB article will be created. The condition may be modified as per the requirement.