java.lang.SecurityException: User does not have permission to add messages to this group error when admin role removed from admin account and sendMessage is usedSummaryThe user removes admin role from System Administrator account defined Out-Of-The-Box (OOTB) at /nav_to.do?uri=%2Fsys_user.do%3Fsys_id%3D6816f79cc0a8016401c5a33be04be441 and after that the OOTB Business Rule (BR) Interaction - On Abandoned defined at /nav_to.do?uri=%2Fsys_script.do%3Fsys_id%3Dc9b9d20267702300a0bd35e643415ab4 stopped working as expected. Specifically, the conversation.sendMessage() API used at lines 24-27 of the BR Script: conversation.sendMessage({ body: gs.getMessageLang(noAgentMessage, requesterLanguage), system: true }); started throwing java.lang.SecurityException: User does not have permission to add messages to this groupCaused by error in sys_trigger.befd832edb0a281824d9005ed3961976 at line 30 Adding admin role back to System Administrator resolves this issue. The Customer wants to keep admin role removed from the System Administrator though and wonders how to get BR work.ReleaseAll Releases (reported in Orlando Patch 9). InstructionsTo resolve this issue, in Filter navigator, go to sysauto.list and find job Chat work item time out, this job is defined at /nav_to.do?uri=%2Fsysauto_script.do%3Fsys_id%3D8e8864feb3203300fcfb6e5f26a8dc2fadd Run As field to the form - the OOTB value for this field is System Administratorreplace the value in Run As with a user who has admin role, or leave it blankUpdate