User is not able to validate Multi-Factor AuthenticationDescriptionSome times a user (or multiple users) can face the issue of not validating using Multi-Factor Authentication (MFA) User can get a "Response is invalid" when entering the 6 digit pin in the final stages of the validation process.ResolutionDelete everything related to User Multi-Factor Authentication (MFA) configuration on both mobile device and the ServiceNow instance.Try different apps, such as Google Authenticator and Microsoft Authenticator. If the problem persists, follow the steps below: The issue might be with date and time settings.Refer to the below screenshot and try sync with Google when using Google authenticator If authenticator app is on phone Go the Phone SettingsScroll down and click on GeneralScroll down and click on Date & TimeSelect Set Automatically to True.Close and reopen authenticator app and try again Also try removing and reinstalling the authenticator apps