Setting custom footer ui macro on password reset process is not working as per docs pageIssue Setting custom footer ui macro on password reset process is not working as per docs page. The ui macro is not showing on the password reset screen. https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/login/task/customize-user-reset-pages.html See password process here: https://<INSTANCE>.service-now.com/nav_to.do?uri=pwd_process.do?sys_id=774e0bbddb11d8d0b9d0cef4059619b1 ui macro: https://<INSTANCE> .service-now.com/sys_ui_macro.do?sys_id=abfe6f10db522050bfd7a273149619b0&sysparm_record_target=sys_ui_macro&sysparm_record_row=1&sysparm_record_rows=957&sysparm_record_list=ORDERBYDESCsys_updated_on Forgot password url: https://<INSTANCE> .service-now.com/$pwd_reset.do?sysparm_url=qe_resetCauseScoping issue. The UI macro that customer created has <scoped_name>x_xxxx_footer</scoped_name> Recreate the UI macro with global scope fix the issue.ResolutionCreate a UI macro without scope helps to fix the issue.