In HR portal when submitting an order guide that includes a record producer, it creates a request [REQ record] instead of creating a record under 'sn_hr_core_case_total_rewards' table. - Support and Troubleshooting

In HR portal when submitting an order guide that includes a record producer, it creates a request [REQ record] instead of creating a record under 'sn_hr_core_case_total_rewards' table. Issue There is an Order guide that includes a record producer, if this order guide is submitted from backend then it creates record under 'sn_hr_core_case_total_rewards' table as expected, but when the same order guide is submitted from hr portal it creates a REQ record rather than creating a HR Case record.

Cause In HR portal, the page [sc_cat_item_guide] used to submit the order guide is using the deprecated widget -> 'SC Order Guide Deprecated'.

Resolution Go to the Order guide page [sc_cat_item_guide] -> /sp_page.do?sys_id=d380bca347230200ba13a5554ee49024 and edit this page to use ''SC Order Guide" widget -> /sp_widget.do?sys_id=480ca054db03320064301150f0b8f545 instead of "SC Order Guide Deprecated".