Knowledge Feedback task is getting created even if we click anywhere on the pop up window.Issue When article set to helpful NO or low star rating, we are getting a pop up window asking for reason. If users click any where else on the screen after moving out of the reason popup screen the request is submitting and knowledge feedback is getting created. Steps to replicate the issue: 1. Go to KB portal and open any article.2. Click on Helpful -> NO.3. A popup is displayed on the screen.4. Neither click on "no thanks" nor "submit", just click on the screen (outside the popup). Actual Behavior- Notice that the below message is shown and a task is created in the knowledge feedback table."thank you for your feedback" Expected Behavior- No feedback task should be created. Note: Make sure that the below property is set to True.glide.knowman.feedback.enable_actionable_feedback_for_helpfulhttps://<instance_name>.service-now.com/sys_properties.do?sys_id=a7cc6dfa53730300cc376512a2dc34acReleaseRelease where knowledge management plugin is installed.CauseIt is working as designed, on destroy of popup as well task will be created.ResolutionThe feedback task with default information will always be created once helpful = no, or low rating is given (since user gave less rating or user clicked on no button), even if user doesn't follow up.The behavior is designed just to capture that negative feedback was given to an article. The author can follow up with the user giving negative feedback later. NOTE: Even closing the reason popup, will create the task.Related LinksKnowledge Feedback-https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeFeedback.html Enable actionable knowledge feedback-https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/knowledge-management/task/configure-act-know-feedback-properties.html