Password Reset process fails with 'General error contact service desk for assistance' while using active directory password resetIssue Password reset fails with an unknown error message Steps to reproduce: 1. Access the link https://<instnace-name>.service-now.com/$pwd_reset.do?sysparm_url=pwd_reset2. Enter the email id: user@xyz.com and click next3. then click on send verification code. 4. log in to the instance and navigate to the below table to get the verification code https://<instance-name>.service-now.com/sys_email_list.do?sysparm_query=sys_created_onONToday@javascript:gs.daysAgoStart(0)@javascript:gs.daysAgoEnd(0)&sysparm_first_row=1&sysparm_view=4. verify the code and click next.5. enter the below password and observe you will see unknown error check logs for more details Note: The above steps to reproduce is based on the password reset process configured on my instance. It may change based on your password reset configuration.ReleaseAll available environments ResolutionCheck the password reset request by navigating password reset > reset request > apply filter by the user and open the password reset request.Click on UI action "today's execution" to view the flow executed. Open the password reset main sub-flow and click on open in operational viewNavigate to change password action and see the logs, you will notice below error A constraint violation occurred. (Exception from HRESULT: 0x8007202F) HRESULT: [-2147016657] This is happening because the active directory object has the flag set "User cannot change password" which causes this issue.To resolve the issue uncheck "user cannot change password" to try the password reset again.