How virtual agent record is created and where the information related to conversation can be checked?SummaryWhen the user opens up VA from the portal, VA will send some greeting messages at that time an interaction record is created till then the virtual agent field is false.*When the user types something to a virtual agent then is field changes to true. You can verify by checking the transcript field.*And after that when the user initiates connect then the same record is updated and connect support is set to true and for Agent chat, there is a column called agent chat which is set to true if it is handled through it as shown below *So if you had opened VA any time and didn't type anything then there will be an interaction with the state as work in progress.*Now In the interaction table there is a field called 𝐂𝐡𝐚𝐧𝐧𝐞𝐥 𝐌𝐞𝐭𝐚𝐝𝐚𝐭𝐚 𝐑𝐞𝐜𝐨𝐫𝐝 where you can check the conversation related to that particular interaction*It will lead to 𝐬𝐲𝐬_𝐜𝐬_𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧 table, then in the related lists, there is a column called 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧 𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬(sys_cs_message) which shows all the messages with respect to the conversation. Related LinksPlease refer to the link for information about all the tables related to the virtual agent.