Error "User does not have permission to add messages to this group" when an end user tries to initiate a live chat in service portal.DescriptionConnect Support is a real-time messaging tool that enables support agents to easily track their support cases, find solutions, and resolve problems quickly. Please see the Connect Support documentation to better understand the product.CauseWhen an end-user initiates a live chat in the service portal, If the user doesn't have enough roles, It throws an error "User does not have permission to add messages to this group" ResolutionThe most plausible solution would be to verify the following ACLs and the roles associated with them. /sys_security_acl.do?sys_id=4b52d327533112002ae9f445fdc58758/sys_security_acl.do?sys_id=77c45f319f031200de5df727c42e70aaMake sure the end-user role is assigned to the above ACL's which might block the user to initiate a chat.