Survey not generating From Virtual AgentIssue When a user ends a conversation in Virtual Agent, the survey is not triggered even when com.glide.cs.survey.probability is set to 1ReleaseAllCauseThe issue is because the customer is using survey questions of type image_scale but no images were defined in the questions. How to find if this is the issue? Go to the corresponding sys_cs_conversation records and in the Messages related list, check if there is a message no data found when the survey is triggered.ResolutionTo resolve the issue, go to the Assessment Metric Definitions table and verify that the survey questions have images defined in all the records. Here is the relative link: https://<instance-name>.service-now.com/asmt_metric_definition_list.do?sysparm_query=metric%3Dd131ba2b0b80330094396c2367673a9a%5E&sysparm_view=SurveyMake sure the images are added on both the fields: Selected and unselected.