Not able to download document using check out documentsIssue Few of the ITIL users are not able to download doc under the managed document.ReleaseOrlandoCauseIf the user is not a part of the "owning group" they would not be able to check out the document.ResolutionAdd the user to the Owning Group. Note: As per the Script Includes:DocumentManagementSecurity/nav_to.do?uri=sys_script_include.do?sys_id=c4b388d70a0a2ca052c7709d977fb49dThe user should have one of the following things to check out a document: Has document_management_admin role (or)Part of "owning group" (or)Part of the "Document User Permissions" tab which can be found in related lists (or)Part of the "Document Group Permissions" tab which can be found in related lists of the document form view