Not able to download document using check out documents


Description

Few of the ITIL users are not able to download doc under the managed document.

Release or Environment

Orlando

Cause

If the user is not a part of the "owning group" they would not be able to check out the document.

Resolution

Add the user to the Owning Group.


Note:

As per the Script Includes:DocumentManagementSecurity
/nav_to.do?uri=sys_script_include.do?sys_id=c4b388d70a0a2ca052c7709d977fb49d

The user should have one of the following things to check out a document: