Additional comments field and post button are not visible on the form - Support and Troubleshooting

Additional comments field and post button are not visible on the form Issue Even after configuring the Additional comments field on the form via the form layout, it is not visible on the form.

Also the post button, used to post the additional comments and work notes is missing.

Expected behaviour:

Actual behaviour:

Release New York and above

Cause Custom UI Macro on the form is causing the issue and distorting the post button/journal entries.

Generally embedded in a variable, the custom macro might have faulty code like 'ng-app' or etc., which should be used in portal widgets but not in UI macros.

Resolution Cleanup the UI Macro code. [or] Hide the variable with which the custom UI macro is embedded using a Catalog UI Policy and ensure this UI Policy is triggered "only on target record" but not on catalog item view.