Inbound Email stuck in 'Ready' state Issue Access your instance and navigate to the following link or add the following filter to table sys_email - created on today and type is received and state is ready: https://<instance>.service-now.com/sys_email_list.do?sysparm_query=sys_created_onONToday%40javascript%3Ags.beginningOfToday()%40javascript%3Ags.endOfToday()%5Etype%3Dreceived%5Estate%3Dready&sysparm_view= The above link will provide all the inbound emails in the instance that have not yet been processed by the events process job or have an associated 'email.trigger_read' event.ReleaseAll releasesCauseInitial checks when you see emails in 'Ready' state: 1) Ensure the Events process job is executing. Follow steps in KB0523580 2) Navigate to sysevent table and add filter Parm1 = <sys_id of the email record> Do you see an 'email.read' or 'email.trigger_read' event created? If an 'email.trigger_read' is created, this means that there are no inbound actions associated to the email target table. 3) Does the instance have Flow triggers for inbound email? 3.1) Check if property 'glide.email.inbound.email_flow_trigger_enabled' is set to false. In an out of box instance this property is set to true. if set to false, the system will disable the code that handles the Inbound Email flow trigger type. 4) Is the email ignored by Email filters? ResolutionAs per the design, email is moved to 'processed' state when any of the below cases occur:1. Inbound actions on the email target table2. Triggers3. Ignored by Email Filters If we see emails in 'ready' state in the instance, none of the above cases are satisfied. Review if there are any ACTIVE inbound actions associated to the email target table. If there are no active inbound actions created for the email target table and there are no active email flows. Then, this is expected for the email to be in 'Ready' state. Are any of the out of box inbound actions set to INACTIVE? As a workaround , You can create a single dummy inbound action on some table and set the field “event_name” in that inbound action to “email.trigger_read”. This will set the state of the email to “processed” if none of the above case occur. Please make the changes in a sub-prod instance and test before moving it to PROD. Related Links Create a flow with an inbound email trigger Email Filters Verify that the events process job is running