Cannot close the Policy Exception by using "Close" UI Action


Description

Unable to close the Policy Exception record manually by clicking on Close Button. The issue is observed in multiple instances.

Release or Environment

Orlando Patch 9

Cause

As shown in the screenshot, there is an ACL which is stoping user to not update the STATE of the Policy Exception.


The ACL: /sys_security_acl.do?sys_id=a9697b22530732003b638e56a11c082f

Resolution

When logged as ADMIN and when tried to access a Policy Exception record and close it, the functionality is working as expected because the ACL is having Admin Override.